Please check the product page for production time associated with your piece. In stock items will ship within 1-3 business days after purchase. Made to order and out of stock items will ship within 4-6 weeks unless otherwise specified. We will email you tracking information when your order has been sent! If your order is a rush, please email US and we will do our absolute best to prioritize your order.

Jewelry orders ship using FedEx 2-Day within the United States. FedEx Overnight is available for purchase on domestic orders. Shipping method selection does not expedite production time.

All jewelry shipments require signature on delivery.

• FedEx 2-Day: 2 business days (excluding weekends and holidays)
• FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)

Yes, your orders always come with fully insured shipping and require signature upon delivery.

Engraved or embossed products, custom, and personalized products (including initials, lettering, birthstones and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit. for all other items we require approval of all exchanges, please contact us and we will try and do everything we can,

If your piece arrives damaged, please contact us immediately within 24 hours of receiving your package.

Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:

• Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds.
• Leave your jewelry at home before engaging in strenuous activities including going to the gym!
• Before bedtime, lay your jewelry out flat.
• Clasp necklaces when storing to prevent tangles.
• Take extra care with pearl pieces.

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Intemporel is not responsible for the maintenance of your jewelry and does not polish purchased jewelry.